Lowest Price Guarantee
Within 2 days since you placed an order, you may feel free to contact us if you found a lower-priced product on another website. After we confirm the information through the website you provide, the price difference will be returned.
However, please make sure that the lower-priced product meets the following requirements first:
* It isn’t a promotional product.
* The website must be a Business-to-Customer website (the stores on any websites are not included. For example, a store on the website like Ebay website, Amazon website or some other ones will be excluded. ) which provides free delivery service for it.
* It has the same model with our product.
* It has the similar quality with our product.
90-Day Money Back
If your product purchased from Tmart has any problem we mentioned in our Return Policy, you may return it for full refund within 90 days since shipping date. To know more, please view Tmart’s Return Policy.
All returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Tmart Customer Service. We will not handle any unauthorized return, and customers will be responsible for all fees caused by rejection.
Refund in 24 Hours
We will give you a full refund within 24 hours (weekend and holidays excluded) as soon as possible after we’ve confirmed the issue.
180-Day Product Warranty
All the products purchased from Tmart within 180 days since the shipping date can enjoy our over-all product warranty. If the products cannot work functionally (excluding physical damages and damages caused by incorrect usage), Tmart will repair the products for free or offer a replacement to the customers.
If the products cannot work properly after 180 days since shipping date, Tmart will still help forward the item to the manufacturer for repair. But customers should cover both the return shipping fee and the reshipping fee as well as any cost incurred during the process of repair.
If the unit cannot be repaired or the repairing fee is expensive, we will inform you of it before solving your problem. The original product will be shipped back in both these two cases:
1. The products cannot be repaired;
2. customer do not want to assume the repairing fee.
To know more, please view Tmart’s Return Policy.
Safe Shopping Guarantee
Tmart.com guarantees a 100% safe online shopping in our website! Our secure server software (SSL) corresponds with the e-commerce industry’s standard and encrypts all payment information when you make a purchase. We take fraud very seriously and take extra steps carefully to validate all credit card information.
International Shipping & Shipping Fee
Cause of international shipping, your package may be subject to customs duties, import taxes and fees levied by the destination country (named “Import Fees”). The recipient of an international shipment may be subject to such import fees which are levied once a shipment arrives in his/her country. What’s more, the additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict how much they may be. Since customs policies vary widely from country to country, you may need to contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Besides, Tmart.com reserves the right to charge the shipping fee again for returned items due to wrong addresses provided by customers.