Customer Care

Customer Care & Operation Guide

Please read carefully before operating your new blinds

As you well know, your new blinds are an expensive and elegant edition to your Home Décor and as such, should be treated with the same care as you would new furniture etc.

Holland Blinds & Sunscreen Roller Blinds

Each blind manufactured has been checked for square and is levelled before it leaves the factory. If you find your blind is not rolling straight after installation, check that the blind is level on the window. (This could require the use of a spirit level). It is not uncommon for blinds to ‘wander’ on the roller as they are being raised or lowered. However if the blind is sitting off square on the window, this could cause the fabric to run into the side brackets causing damage to the blind.

Note: Damage caused to the blind under these circumstances is not covered by warranty.

Please observe the following diagrams for assistance in the use of your blinds.


Always raise and lower your blind slowly to prevent damage. Observe the top of the blind as it travels and if necessary, guide the blind via the baserail (Fig A).


Each blind is fitted with stop washers (could differ from picture) to prevent accidental over lowering of the blind (Fig B).



When raising the blind do not pull the chain towards the blind as this can cause unnecessary or worse, irreparable damage to your blind (Fig C).


Fine Tuning

It is not uncommon for windows to be out of square, even by as little as 5mm. In nearly all cases this is due to settling in new homes and age etc in older homes. This, combined with the settling of some fabric can mean that within a few weeks, your blinds might be running slightly off. This same phenomenon can occur if your blind is fitted directly above or below a heating dust.

The following diagrams show how to fine-tune your blinds if this occurs.


Just like balancing a wheel to suit the car, your blind may need to be balanced to suit the window. This is as simple as placing a small piece of paper along the roller, starting at the opposite side to which it is rolling off. Eg. If your blind is rolling to the right lower your blind as far as you can and place the packer on the left side (Fig D). Test your blind and if it is still rolling to the right, increase the size of the packer. If it is now running to the left, try moving the packer along the roller (Fig E-F-G). testing after each placement. Unless your window is severely out of square, this will fix the problem. The paper packer does not need to be any thicker than the paper on this page and perhaps 20mm x 40mm in size. Once satisfied, lower your blind fully again and tuck your packer up under the roll so it is not visible when your blind is down.


Due to the manufacturing process of the blinds, Dry Cleaning or washing is not recommended. Simply vacuum once or twice a month to avoid build up of dust etc.

Fabric Care

As all blinds are manufactured without side hems, slight fraying may occur if handled excessively on the edges, or if fabric rolls into the brackets, simply trim off the frayed section before operating the blind again and if necessary, fine-tune as shown above.